Refunds & Delivery Policy

Last updated: 20 July 2026

This policy explains how LINKCLIC LTD delivers its products and how refunds and cancellations work. It forms part of our Terms of Service.

1. Delivery

All LINKCLIC products are digital and delivered electronically — there is no physical shipping. After your purchase, we may send a short intake request so we can configure your system. Estimated delivery windows are:

FlowLink — 3–5 business days
SiteLink — 5–7 business days
PulseLink — 3–5 business days
AutoLink Suite — 7–10 business days

Delivery times begin once we have received the information we need to start. We will keep you updated and notify you if anything affects the timeline. On completion, we deliver the finished system and a walkthrough.

2. Your right to cancel before work begins

Because our products are custom digital services, you may cancel for a full refund at any time before we begin work on your order. Simply email us at contact@linkclicltd.com and we will refund the full amount.

3. Refunds after work has begun

Once configuration or build work has started, the following applies:

If we have not yet delivered your system and you choose to cancel, we will refund the amount paid less a fair charge for the work already completed, which we will explain to you.
If a product is delivered but does not match the description on our website, we will fix it at no cost. If we cannot make it right, you are entitled to a refund for that product.

4. Our satisfaction commitment

If a delivered product does not work as described, tell us within 14 days of delivery. We will correct the issue promptly, and if we are unable to, we will issue a refund for that product.

5. How to request a refund

Email contact@linkclicltd.com with your order confirmation and a short description of the issue. We aim to respond within 2 business days and to process approved refunds within 5–10 business days, back to your original payment method.

6. Non-refundable situations

Refunds may not be available where a product has been fully delivered and works as described, or where a delay is caused by information or access that we have requested but not received from you. Your statutory consumer rights are not affected by this policy.

7. Contact

For anything relating to delivery or refunds, contact contact@linkclicltd.com or call +44 7882 760530.